Customerz - A smart tool to facilitate, improve and engage your customers
With Customerz by Saivingz, you can manage all your customer complaints and requests in one place.
In addition, Customerz also answers itself if it has the information thanks to the Open AI technology popularized by Chat GPT.
- Your teams respond to everyone, everywhere, all the time
- They lose data, products and therefore customers
- They can't get the information to the right place
- They spend their time copying and pasting
- Their mailboxes are overflowing and they have to prioritize at the drop of a hat
- You have a high turnover in your teams
Customerz - A smart tool to facilitate, improve and engage your customers
With Customerz by Saivingz, you can manage all your customer complaints and requests in one place.
In addition, Customerz also answers itself if it has the information thanks to the Open AI technology popularized by Chat GPT.
- Your teams respond to everyone, everywhere, all the time
- They lose data, products and therefore customers
- They can't get the information to the right place
- They spend their time copying and pasting
- Their mailboxes are overflowing and they have to prioritize at the drop of a hat
- You have a high turnover in your teams
Customerz - A smart tool to facilitate, improve and engage your customers
With Customerz by Saivingz, you can manage all your customer complaints and requests in one place.
In addition, Customerz also answers itself if it has the information thanks to the Open AI technology popularized by Chat GPT.
- Your teams respond to everyone, everywhere, all the time
- They lose data, products and therefore customers
- They can't get the information to the right place
- They spend their time copying and pasting
- Their mailboxes are overflowing and they have to prioritize at the drop of a hat
- You have a high turnover in your teams
CUSTOMERZ by Saivingz is for you!
Saivingz is experts and AI software ready to answer for you to your customers and will only ask you what is necessary.
With Customerz by Saivingz, your teams save time and improve response times and support quality across all marketplaces and countries.
Retrieve messages from different Marketplace
- Understand requests in different languages and extract important information for processing (intent, sentiment, order number, etc.)
Enrich requests by retrieving relevant customer data from your back office
Request additional information necessary for the proper processing of a request
Prioritize the requests according to your KPIs and assign them to the right people according to their skills or responsibilities
Perform simple and complementary procedures (save attachments, transfer a request...)
Propose standard answers or even answer directly
Give a 360° view of a customer with all his interaction history regardless of the entry channels
